Support email rewriter
A support email often starts as a short internal note. The rewriter workflow turns that note into a customer-facing reply with a clear opening, a factual answer, and a realistic next step.
Rewrite goals
- Make the reply easier to scan without removing important facts.
- Keep dates, policy limits, order states, and approved remedies exact.
- Change the tone for the channel without changing the business answer.
- Flag sensitive details before the reply is copied into another system.
Before
Checked with warehouse. Not shipped yet. We can send update tomorrow. Apologize.
After
Thank you for your patience. I checked the current status, and the order has not shipped yet. I am sorry for the delay. We will review the warehouse update and send you the next status tomorrow.
Frequently asked questions
Can I paste a rough internal support note?
Yes, but remove private internal comments first. Use the facts field for information that must remain exact.
Does the rewriter change policy decisions?
No. The operator supplies the approved answer, and ReplyPolish helps turn it into clearer customer-facing wording.