Customer reply checklists
Use these checklists before copying a customer reply into email, chat, SMS, or a public review platform. They focus on the recurring mistakes that create extra tickets: vague next steps, accidental promises, private details, and tone that does not match the channel.
Customer reply checklist
A general pre-send checklist for support replies, follow-ups, order updates, and service messages.
Refund reply checklist
Confirm policy, timing, and wording before replying to refund, exchange, and compensation requests.
Review response checklist
Keep public replies calm, short, privacy-safe, and pointed toward a private support path.
Privacy-safe reply checklist
Remove sensitive identifiers before using a reply in examples, public comments, or shared drafts.